CGI Off-Campus drive 2021 hiring for Associate Systems Engineer

Published by hitman on

Description

CGI is hiring for Associate Systems Engineer. For insights and updates related to off-campus drives and internship drives be active on our website.

Work LocationChennai, Tamil Nadu, India
ProfileAssociate Systems Engineer

Your future duties and responsibilities:

  • Respond to requests for technical assistance by following prescribed procedures.
  • Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software, applications or basic network-related incidents
  • Log all contacts and document all the activities and results accurately and completely within the incident management tool.
  • Assign unresolved tickets to the appropriate support team.
  • Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
  • Identify and escalate tickets requiring urgent attention and action.
  • Stay current with system information, changes and updates.
  • Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts
  • Comply with CGI and Client’s IS/IT policies, code of conduct and quality standardsParticipate in the recruitment process for initial member screening
  • Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
  • Knowledge of customer service principles and practices, ITIL and ITSM
  • Knowledge of IT applications, systems and networks
  • Experience in handling technical support for an international organization
  • Problem analysis and solving
  • Learning, adaptability and attention to detail
  • Ability to type while handling customer contact
  • Tolerance to stress, performance driven and continuously improving

Required qualifications to be successful in this role:

  • Worked as Service Desk / Helpdesk support technician as Level 1 technicians within his/her team, handling calls in for an international / Global client (preferred North American/ European experience).

Skills:

  • Communication (Oral/Written)
  • Customer Service & Support
  • Problem Solving/DecisionMaking

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