Genesys Associate Software Engineer

Published by hitman on

Description

Genesys is hiring for the position of Associate Software Engineer (Node.JS / C++ developer). For insights, practice materials and more such updates related to off-campus drives and internship drives be active on our website.

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.

You’ll be a key engineer in the team, responsible for developing the next generation of Genesys Management Framework, with a focus on delivery of fast performing, reliable and scalable solution for unified configuration of Genesys applications. The framework is a core of Genesys suite that scales from the simple deployment of few servers providing screen pop for a call center agent to a multi-tenant/SaaS environment, capable of handling tens of thousands of agents and interactions. Your responsibilities will include architecture review, design, development, and unit testing of components that are part of the Framework. This is a senior software engineer position that assumes responsibilities for making design decisions and delivering results on time and with quality integrate your results with the work of others and resolve technical issues without constant direct supervision.

QualificationShould be a graduate in ECE or CSE or IT
Experience1-3 years in the software industry
LocationChennai, India

Required skill

  • A degree in Computer Science / Engineering with top-notch academic records OR relevant experience within the industry
  • In-depth knowledge of Object Orientated concepts, efficient design patterns (including asynchronous programming algorithms) and re-factoring techniques; ability to apply them when building and maintaining highly-scalable server applications
  • Good knowledge of Node JS / C++, ability to both develop from scratch or learn and improve existing code
  • Good communication skills, both verbal and written
  • Strong team player who enjoys collaborating with others while, also, able to complete his tasks without direct supervision
  • Quick learner with excellent problem-solving skills
  • Knowledge with Multi-threaded development & exposure to debugging tools/techniques for profiling on C++ / Node JS
  • Debugging Tools -> WinDBG, GDB, Purify, Memory Validator, etc.
  • Debugging techniques -> Memory/Handle leak, post mortem debugging, remote debugging, analyzing process performance data, etc.
  • Working experience in socket programming
  • Working experience in cloud programming
  • Good understanding of cross-platform programming.

Preferred skills

  • Development Tools: Visual Studio/Code, GIT, Checkmarx, BlackDuck, etc.
  • Scripting: NodeJS, Python, etc.
  • Knowledge with Multi-threaded development
  • Familiarity with Networking concepts, security concepts, TLS, FIPS, etc.
  • Familiarity with Shell script
  • Familiarity with development and troubleshooting software on Red Hat Linux, Ubuntu, Windows Server.
  • Familiarity with JSON, YAML and XML data processing
  • Familiarity with Tools: Jenkins, Docker, Kubernetes, Prometheus, Grafanaetc.
  • Experience with Version Control System: GITHub or Mercurial.
  • Good understanding of Cloud Architecture.
  • Good understanding of Microservices Architecture.
  • Familiarity with Cloud platform: Azure/AWS

Main Responsibilities

  • Implement software according to the approved design, on time and with quality
  • Provide code drops on a regular basis; ensure continuous integration of new code being developed; maintain stable software through nightly build and unit tests practice
  • Participate in code reviews and submit your code for review by others, perform static and dynamic code analysis on a regular basis, follow best design and development practices
  • Resolve technical issues promptly, help with customer escalations
  • Participate in daily and weekly team meetings, report on progress using tracking systems in place
  • Learn Genesys software and help to coordinate work within the team