Genpact Off-Campus drive 2021 hiring for Process Associate- Recruitment

Published by hitman on

Description

Genpact is hiring for Process Associate- Recruitment. For insights and updates related to off-campus drives and internship drives be active on our website.

Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are ambitious enough to reinvent it. Come, transform with us.Are you the one that we are looking for? Transformation happens here, come and be a part of it!Inviting applications for the role of Process Associate – L1 Service desk

Work LocationBengaluru, IN
ProfileTrainee Analyst

Preferred Skills:

  • Good interpersonal and Communication skills
  • Should have understanding of below Technical Skills:
  • Basics of Networking
  • Win NT/2000
  • MS Office 2007, 2010
  • IE6 & IE8
  • OS – Windows XP, Win7, Win 10
  • Outlook 2007, 2010, 2016
  • PC/Laptop/Handheld/Printers

Responsibilities

  1. In this role, you will be responsible for performing level 1 support.
  2. Proven ability to handle various tasks with little to no forewarning
  3. Ability to react quickly, lead and perform especially during critical/catastrophic events
  4. Comprehend the issue, search on Knowledge Management Tool and communicate/narrate efficiently
  5. Document & add new issues/solutions to Knowledge Management Repository
  6. Utilize professional techniques to retain & delight customers.
  7. Provide quality service & resolve concerns efficiently
  8. Above all, take full ownership of the Incident from Creation to Closure

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