Red Hat Off-Campus drive 2021 hiring for Trainee Associate Technical Support Engineer

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Description

Red Hat is hiring for Trainee Associate Technical Support Engineer. For insights and updates related to off-campus drives and internship drives be active on our website.

Work LocationPune – INDIA
ProfileTrainee Associate Technical Support Engineer

Job summary

The Red Hat Global Support Services team is looking for a Trainee Associate Technical Support Engineer to join us in Pune, India. In this role, you’ll be a part of the Global Support Services team that focuses on resolving issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. In this graduate trainee program, you’ll have the opportunity to work with leading open source developers to support new solutions and customer offerings.

Primary job responsibilities

  • Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues
  • Gather information for each bug and provide analysis to fully understand the issue
  • Propose and discuss fixes or workarounds and provide advice to educate customers
  • Collaborate with engineering, product management, and support management teams to prioritize customer requests
  • Incorporate your findings to Red Hat’s knowledge base
  • Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools

Required skills

  • Excellent verbal and written communication skills
  • Good analytical and problem solving skills
  • Ability to communicate and present ideas in a user-friendly way
  • Focused on delivering remarkable and consistent customer experience
  • Self-motivated and comfortable working within a team
  • Learn, adopt, and practice Red Hat values and competencies
  • Must have graduated within the last 2 years with a bachelor’s degree in engineering, technology (computer science or IT), science, or computer applications, or a master’s degree in computer applications or marketing and communications
  • Red Hat Certified Engineer (RHCE) 
  • Basic understanding of Linux, containers, and open source
  • Basic knowledge of TCP/IP networking and UNIX services and concepts
  • Open source community contribution through projects is a plus

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