RedBus Off Campus drive 2021 Hiring For Tech Support Engineers
RedBus is hiring for the position of Tech Support Engineers. For insights and updates related to off-campus drives and internship drives be active on our website.
RedBus is an Indian online bus ticketing platform providing ticket booking facility through its website, iOS and Android mobile apps. Headquartered in Bengaluru, India, it connects bus travellers with a network of over 2500 bus operators, across India, countries in South East Asia and Latin America.
|Work Location||Bengaluru, Karnataka, India|
|Profile||Tech Support Engineers|
- Excellent interpersonal and communication skills, both (written and verbal communication).
- Good aptitude.
- Good in writing complex SQL queries.
- Basic knowledge of a programming language/scripting language.
- Knowledge of relevant software computer applications and equipment.
- Strong problem-solving skills
- Effective listening and client-facing skills
- Experience – Freshers Only
- Primary Skill – SQL
- Education background (BCOM/BSC / BCA / MCA or any other relevant degree).
- SQL/ certified (optional)
- Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather information and determine the issue by evaluating and analyzing the symptoms.
- Follow standard processes and procedures.
- Evaluate issues and escalate to relevant team(s) or department(s) if needed.
- Collaborate with other teams, departments and divisions to resolve issues.
- Stay current with system information, changes and updates.
- Tracks each issue to closure and monitors / collates the type of issues occurring frequently.
- Work with the relevant team to resolve or automate the frequent concerns.
- Proactively interacts with regional teams / stakeholders to understand concerns.
- Should be Comfortable with Voice Process / OR / Semi Technical Process
- Willing to work in shifts and rotational offs
- Need someone who can speak – English / Hindi / Kannada (Mandatory all 3 languages)
- Tamil or Telugu would be added advantage.
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