Salesforce Off-Campus drive 2021 hiring for People Services and Operations Data Associate

Published by hitman on

Description

Salesforce is hiring for People Services and Operations Data Associate. For insights and updates related to off-campus drives and internship drives be active on our website.

Role Description:

The Employee Success Data Associate is a member of the HR Operations team based in Hyderabad and provides operational support to employees across all regions. This role reports to the ES Data Specialist Team Lead. This role is critical to ensuring the success of our employees at salesforce.
The successful candidate will have experience in a data management role supporting an HR Operations team.

The candidate shall have strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in a dynamic and high-growth environment and is experienced in supporting a variety of HR disciplines.

Work LocationIndia – Hyderabad
ProfilePeople Services and Operations Data Associate

Responsibilities:

The responsibilities of the ES Specialist include but are not limited to the following:

  • Data Management for all forms of employee data
  • Processing new hires (NH), audits of manager self-service (MSS) transactions
  • Support our centralized knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving articles to keep information relevant for employees
  • Proactively identify process improvements and redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
  • Provide system testing (UAT) support of employee tools as needed and support on system enhancements
  • Ensure the accuracy of the internal Shared Services Community process documentation
  • Own data integrity of all employee change transactions by following the outlined peer review/audit process
  • Ensure compliance with audit requirements by completing work accurately and timely
  • Create and analyze various HR reports as per the process requirements
  • Provide superior customer service to employees using our customer service portal by resolving (Tier 2) queries
  • Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
  • Maintain an appropriate level of the process, program, and policy knowledge to assist employees and managers
  • Other duties and project work as required

Required skills/experience:

  • Master/ Bachelor’s degree
  • Places high priority on data integrity and security
  • Must have a strong understanding of data integrity and data privacy requirements
  • Proven problem-solving skills with a passion for technology, process improvement, and continuous learning
  • Excellent verbal and written communication skills
  • Intermediate to Advanced knowledge of Excel
  • Proven ability to diagnose a problem, informed by data and lead correction efforts
  • Proven project management skills
  • Exceptional customer service orientation
  • Drives results and is solutions-oriented
  • Ability to maintain confidentiality in all aspects of job responsibilities
  • Exceptional time management, organizational, prioritization, and follow-up skills
  • Works effectively in a team environment

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